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Why does the LMS report a Success criteria of "Unknown" for a quiz that I fail?

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Hi,

 

I'm using Captivate 6 to create a course in which there are three components, a demo, a try it, and a test. I have only configured the test click boxes to "Include in Quiz". Also, I set my quiz preferences as shown below.

 

So basically our client wants an Incomplete ---> Pass/Fail reporting with the pass fail set at 80% (which I've done in the 'Pass or Fail' section of the Quiz preferences)

 

QuizSettings.jpg

 

I'm testing my results in SCORM cloud and they are as follows:

 

When I click through my test passing it, SCORM Cloud reports

 

Completions Status: "Complete"

Success: "Passed"

Score: "97.8%"

 

However when I take the test and intentionally try to fail it, I get:

 

Completions Status: "Incomplete"

Success: "Unknown"

Score: "44.28%"

 

What I can't figure out is why 'Unknown'? Shouldn't this have been "Failed"? So I created a small dummy one-slide project with six boxes. Set all of them to be included in the quiz (so each box contributes 16.67%) when clicked and set a passing grade to 80%. I tested this on SCORM Cloud and failed it intentionally, and got what I expected.

 

DummyScoreTest.jpg

 

Completions Status: "Incomplete"

Success: "Failed"

Score: "44.28%"

 

So why didn't this work in my main course? What could be causing the LMS to not know that I failed the Quiz and recording the success field as "Unknown"? Been trying this for a while now and can't figure this out. Appreciate any sort of help I can get here.

 

Thanks,

Sean


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