i am on windows 7. I have tried both chrome and IE. i am using a PC connected directly to the network. I have not tried disabling my firewall yet so I will try that. i have paid version of AVG.
I have also tried going directly from the PDF form using the tools section and then also have uploaded the file to the website and converting that directly on the website. both to no avail. every time I try no matter the file, i get the same message. I have even tried exporting to Excel just for giggles but nothing.