I am having a similar problem. I uploaded files from my work computer, I see them on the web, but they won't download to my home computer.
At home I have tried the following:
- pausing and restarting sync
- quitting and restarting the desktop app
- uninstalling and reinstalling the desktop app -> at this point, it is not even trying to sync even though I have a file in my home folder that has not been uploaded to the cloud. My two options are to Open Folder and View on Web. This same thing happened when I first tried to set up sync before the reinstall. The only way I was able to get the system to register that it might want to sync was to manually download my files from the web. All this managed to do was cause get it say it was Syncing... with the spinning circle, but it wasn't actually touching any of my files.
None of it has worked. I am also disappointed that the only mention of download in the help files is " Any additions, modifications, or deletions are reflected on all connected computers and devices." (from here) with no troubleshooting help should this not be the case.
At home I have Creative Cloud 1.6.0.393 on a Windows 8 machine.