Hi Jack,
I'm sorry that you ran into trouble with this. Are the fonts working in other programs on your computer, or are they not showing up in the font menu of any of them?
In case you weren't aware, the Creative Cloud application needs to be running on your computer in order for the fonts to be synced. Once you have Creative Cloud running:
- Would you make sure you are signed in to the Creative Cloud application with the same Adobe ID that you use for Typekit? The account information is under Preferences > Accounts.
- Are the fonts showing up in the Assets > Fonts tab of Creative Cloud?
- If you haven't done so already, would you please try turning off font sync in the Creative Cloud application, wait a moment, and then turn it back on? The option to do this is under the gear icon in Preferences > Fonts ("sync on/off"). Sometimes the app just needs a fresh session for the fonts to appear again.
If that doesn't make a difference, please send us an email at support@typekit.com with your recent sync log files so that we can look for any issues. I'll include that information at the end of this email. Thank you,
— liz
On OS X:
* Open the Finder
* under the Go menu, select "Go To Folder"
* in the window that opens, type: /Users/(username)/Library/Application Support/Adobe/CoreSync/
Remember to replace "(username)" with your own account name.
(Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)
On Windows:
C:\Users\user name\AppData\Roaming\Adobe\CoreSync\
Attach the 3 or 4 most recent CoreSync-yyyy-MM-dd.log files to an email to support@typekit.com. Please don't send a zip file, as they often get flagged as spam.